Complaints Process

The NZFBF Complaints Process is designed to be used by persons external to NZFBF, whose complaint relates to a NZFBF Representative or a specific action or policy of NZFBF that has impacted their external affairs.

Such complaints might relate to, but not be limited to, the following:

  • the design, quality and integrity of the benchmarks;
  • the methodology used to determine the benchmarks;
  • publication of the benchmark (e.g. timing); or
  • conduct related to the setting and calculation of the benchmarks. 

More information on the NZFBF Complaints Process can be found here.